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Infrastructure Changes

Reducing Change Management Risk: Will Your Applications Perform After Changes Are Made?

IT operations teams continually face application and infrastructure change requests — from large-scale projects to small patch requests. Meeting these requests responsively requires IT teams to fully understand how changes impact application performance and the end-user experience. Change management has increasingly become more challenging because of the evolving complexity of the application delivery chain.

Two recent research studies show:

  • Nearly half (49 percent) of major network outages are caused by procedural errors (Network Reliability Steering Committee).
  • In sixty-two percent of cases, enterprise application downtime was the result of human error (Yankee Group).

IT and infrastructure changes are a fact of life, but if they are not managed carefully these changes can lead to service outages, downtime and poor customer experiences.


With the Gomez Platform, companies can reduce their change management risks by:

  • baselining performance before and after infrastructure upgrades
  • finding issues across all application infrastructure tiers
  • identifying problems in preproduction and production environments
  • continually measuring performance impact on end users
  • monitoring the availability and performance of key transactions after implementing changes
  • reducing the mean time to resolve (MTTR) issues to increase user productivity and satisfaction.

Successfully implementing changes within an organization’s IT infrastructure requires understanding baselines and validating performance after changes are implemented across the different geographies of your business. To ensure change management success — and reduce the risk of unplanned downtime and the associated brand damage it causes — you need visibility into end-user performance.


Gomez Change Management Solutions

Monitoring infrastructure change doesn’t have to be difficult. With Gomez, you can use:• Gomez Real-User Monitoring(RUM) – Data Center: Monitors all real-user traffic for any application or user, including employees and customers using web, non-web, mobile or cloud applications. With Gomez Data Center RUM, you can trace and analyze transactions across an unlimited number of tiers to diagnose root causes in the context of the end-user experience.

• Gomez Business Service Manager (BSM) : Builds a transaction and service model based on the performance data collected within Gomez and from third-party monitoring products, as well as CMDB and application dependency mapping products. Gomez BSM leverages your investments in third-party monitoring products and increases their value by bringing the context of end-user experience to your data. The Gomez service model overlays business rules to drive better understanding and reporting capabilities on business impacts based on different locations, time frames, service quality, cost of poor quality, and the mean time to resolution or mean time between failures.

• Gomez Synthetic Monitoring – Private Enterprise: Delivers the deepest understanding of end-user experience, application availability and performance across both Internet applications and critical back-end systems.

• dynaTrace (now a division of Compuware): Uncovers performance problems at any point across the entire application delivery chain and dives deep into the underlying layers of Java and .NET environments, even down to the offending line of code.

• Gomez Java and .NET monitoring: Identifies poorly performing user transactions by drilling down to the offending method and analysis of specific execution paths. dynaTrace provides further analysis of the method calls made from the JVM/CLR to downstream components — including database calls and MQ calls — to help you correct performance issues.

• Gomez Transaction Trace Analysis: Identifies end-user delays with client, network and server root causes through a transaction-focused packet analysis and drills down into application or network-specific diagnostics to help you solve performance problems.

• Gomez Multi-Tier Monitoring: Measures and correlates tier-to-tier network performance data for multi-tier applications. You can drill down to identify the problematic tier in the data center or the specific Java or .NET method.

• Gomez Server Monitoring: Provides in-depth data collection and analysis of server infrastructure and system performance in both physical and virtualized environments, so you can identify the impact on application performance and behavior.

• Gomez Network Performance Monitoring: Starting with the end-user experience, Gomez Network Performance passively monitors application flows on the network to analyze performance, availability and the health of the network. Gomez identifies any impacts on users, what locations and which applications.

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